Return Policy

WHAT IS YOUR RETURN POLICY?

We strive for 100% accuracy and satisfaction with each order. If Kink and Coil is responsible for an error with your order we will assist with all corrections.

If for any reason you are unhappy with your order, we are happy to accept your exchange request within 7 days of your delivery, for unworn and untampered hair. Any bundles that have been washed, combed and/or altered in any way will not be accepted. 

All Sales are final on clearance and sale items. No returns will be accepted on sale or clearance items.

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. The customer is responsible for all return freights in a product return transaction.

 

Send all return item(s) including your first name, last name, email address, phone number, the reason for the return and original receipt to:

KCL
1951 NW South River Drive Apt 1710  Miami, FL 33125

 

For any additional assistance, please send an email to info@kinkandcoil.co with your order number.



Limitation of Liability
Kink and Coil LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Kink and Coil LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Kink and Coil LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Kink and Coil LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.